Gb9 FAQ — Answers to All Your Questions

No. Under gb9's policy, each person is allowed only one account. Creating multiple accounts may result in all of them being suspended and any deposited funds being forfeited. A single account gives you access to everything gb9 has to offer.

On the login page Go to and click the "Forgot Password?" link. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Or contact us directly OTP Login to access your account without a password.

KYC is not required to register or play. However, for large withdrawals (generally above BDT 10,000), you may need to submit a national ID or passport. This is for your own protection — to prevent anyone else from withdrawing funds from your account.

To close your account, contact us via live chat or support email. Make sure to withdraw any remaining balance before requesting closure. Responsible Gaming You'll also find a self-exclusion option on the page.

gb9 currently supports the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Net Banking & Direct Transfer
• Crypto: USDT (TRC20)

bKash and Nagad are the fastest — transactions process in just a few minutes.

Minimum deposit from just ৳500. A minimum deposit of ৳1,000 is recommended to qualify for the 150% first-deposit bonus.

Withdrawals to bKash and Nagad are typically 5–15 minutes completed. Bank transfers may take 1–3 business days. Requests submitted after midnight will be processed the following morning. Withdrawals are faster on verified accounts.

GB9 does not charge any deposit fees. However, your mobile banking operator (such as bKash) may apply their own transfer fee. This is outside GB9's control.

For security reasons, withdrawals are generally processed through the same method used for your deposit — so if you deposited via bKash, your withdrawal will go back to bKash. If you need to withdraw via a different method, please contact support.

Registration and make your first deposit. Deposit a minimum of ৳1,000 and 150% Bonus will be credited to your account automatically. For example, a ৳2,000 deposit gives you a total of ৳5,000 (deposit + bonus).

To withdraw a bonus, you need to place a certain amount in bets — this is called the wagering requirement. gb9's welcome bonus wagering is typically 3x–5x. So if you receive a ৳3,000 bonus, you'll need to place ৳9,000–৳15,000 in bets before it becomes withdrawable. For details, on the Bonus page View.

Active Promo Code on the Promotions page Updated regularly. VIP members also receive exclusive promo codes. If you have a referral code at the time of registration, you can use that too.

A 5%–15% cashback is awarded on weekly or monthly net losses. For example, if you lose ৳10,000 in a week, you'll receive ৳1,000 cashback at a 10% rate. Cashback is credited directly to your account balance with no wagering requirements.

Sports Betting You'll find in the section:

• Cricket (IPL, BPL, Test, T20 World Cup)
• Football (Premier League, La Liga, Bundesliga, Champions League)
• Tennis, Badminton, Kabaddi
• E-Sports (CS2, Dota 2, League of Legends)
• Virtual Sports

Yes, GB9 offers full live betting. Odds update in real time during ongoing matches, and you can place new bets after every ball or goal. You must be logged in to access live betting.

Yes, Cash Out is available on selected matches and events. It lets you take out a partial or full return before the match ends. The Cash Out option is visible directly on your live betting slip.

The minimum bet for Sports Betting is ৳50. Some casino slots start from as low as ৳10. Maximum bet limits vary by event and game.

Yes, gb9 operates under an international license. The site uses 256-bit SSL encryption, meaning every transaction and piece of personal information is fully encrypted. Game outcomes are also determined by RNG (Random Number Generator) technology, which is audited by a third party.

Go to Account Settings and enable 2FA under the "Security" section. You can use Google Authenticator or SMS-based OTP. Once 2FA is active, an additional verification step will be required every time you log in — keeping your account significantly more secure.

Change your password immediately and notify our support team via live chat or email. You can also request a temporary account lock. Our support team is available around the clock — security-related concerns are treated as the highest priority.