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GB9 Privacy Policy — Your Data, Our Responsibility

Your personal information is a trust placed with us. This page clearly explains what data you provide to GB9, how it is used, and how it is kept secure.

Last Updated: January 2026 Language: Bengali (bn-BD)
Category: Data Collection Data Use Data Sharing Cookies Security Your Rights Data Retention Minors Contact
Contents
Privacy Questions?

If you have any questions about your data, feel free to contact us.

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In Brief: GB9 uses your personal information solely to provide services and ensure security. Your data is never sold to third parties without your consent.

1What Information We Collect

We collect various types of information when you create an account and use our services on GB9. This Privacy Policy explains exactly what data is collected, why, and how.

1.1 Information You Provide Directly

Information you provide directly during registration or account management:

  • Identity Information: Full name, date of birth, gender.
  • Contact Information: Mobile number, email address, residential address.
  • Payment Information: bKash/Nagad/Rocket number or bank account details (full card numbers are never stored).
  • Identity Verification (KYC): A copy of your national ID or passport, along with a selfie.
  • Support Information: Messages sent via live chat or email.

1.2 Automatically Collected Information

When you use GB9, certain information is collected automatically:

Data Type Example Reason for Collection
Device Information Device model, OS version To Ensure Compatibility
Network Information IP Address, Region Geo-Restriction & Security
Browsing Information Page visits, session duration Service Improvement
Transaction Logs Bet history, deposits & withdrawals Account Security & AML
Cookies & Trackers Session tokens, preferences User Experience

2How Your Information Is Used

GB9 collects your information only for specific, legitimate purposes. We never use your data unnecessarily.

2.1 Primary Use

  • Service Delivery: To manage your account and ensure seamless betting and gaming features.
  • Identity Verification: To verify age and identity in compliance with KYC regulations.
  • Payment Processing: Ensuring deposits and withdrawals are processed correctly.
  • Customer Support: Addressing your questions and resolving any issues you may have.
  • Security: Preventing fraud, money laundering, and unauthorized access.

2.2 Secondary Use

  • Analytics for platform improvement and bug fixes.
  • Personalized offers and promotions (with the option to opt out).
  • Meeting legal obligations and fulfilling regulatory requirements.
Our Commitment: GB9 never sells or rents your personal information to advertisers.

3Sharing Information with Third Parties

In certain circumstances, we may share limited information with trusted partners. This is always controlled and purpose-specific.

3.1 When Information Is Shared

  • Payment Processor: Minimum information required to process transactions via bKash, Nagad, or Rocket.
  • KYC Provider: Authorized third parties for identity verification.
  • Game Provider: Minimum data required to deliver uninterrupted gaming services.
  • Law Enforcement: Based on a court order or a valid legal request.
  • Regulatory Authority: Information required to comply with licensing conditions.

3.2 When Information Is Not Shared

  • Advertising or marketing companies.
  • To any third party without your explicit consent.
  • Sold to any party for commercial gain.

4Cookies & Tracking Technologies

GB9 uses cookies and similar technologies to enhance your browsing experience and monitor platform performance.

4.1 Types of Cookies We Use

  • Essential Cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
  • Functional Cookies: Remembering language preferences and theme settings.
  • Analytics Cookies: Understanding which pages are used most. All data collected is anonymous.
  • Marketing Cookies: Showing personalized offers — you can turn these off at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.

5Data Security Measures

Gb9 protects your data using industry-leading security technology. Our security infrastructure is regularly upgraded.

  • 256-Bit SSL Encryption: All data transfers occur through encrypted channels.
  • Two-Factor Authentication (2FA): An extra layer of protection at login.
  • Firewall & DDoS Protection: Protection against server attacks.
  • Regular Security Audits: Regular audits by independent third parties.
  • Employee Training: All staff receive regular training on data protection.
  • Restricted Access: Only authorized personnel can access data on a need-to-know basis.
Important: In the event of a data breach, gb9 will notify affected users within 72 hours and take all necessary action.

6Your Data Rights

As a gb9 user, you have full control over your own data. The following rights belong to you:

Right to Access

Submit a request to find out what information we hold about you.

Right to Rectification

Submit a request to correct any inaccurate or outdated information.

Right to Erasure

Submit a request to have your data deleted under applicable conditions.

Right to Object

Object to marketing or profiling.

Right to Portability

Submit a request to receive a copy of your data.

Right to Restrict Processing

Restrict the processing of your data for specific purposes.

To exercise any of these rights, contact our support team. We will respond within 30 days of receiving your request.

7Data Retention Period

GB9 does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.

Data Type Retention Period Purpose
Account Information 5 Years After Account Closure Legal & Regulatory Requirements
Transaction History 7 Years AML & Tax Laws
KYC Documents 5 Years Identity Verification Requirements
Support Conversations 2 Years Service Quality Improvement
Marketing Preferences Until Account Closure Communication Preferences

8Protection of Minors' Data

GB9 strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.

If we become aware that a minor is using our platform, that account will be immediately closed and any collected data deleted. If a parent or guardian suspects an account has been created in their child's name, please contact us at support@gb9.im.

9Privacy Contact

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please get in touch with us:

We will respond to your request within 30 business days of receipt. Complex requests may require an additional 30 days — you will be notified in advance if this is the case.

Policy Updates: gb9 may update this Privacy Policy at any time. For significant changes, registered users will be notified in advance by mobile or email.
Our Commitment

How GB9 Keeps Your Information Safe

End-to-End Encryption

All your data is protected with 256-bit SSL encryption — from transmission to storage, every step is encrypted.

Your Data, Your Control

View, correct, or request deletion of your data at any time. Full control stays with you.

No Sale of Data

Gb9 never sells your data to third parties. Your privacy is not part of our business model.

Regular Security Audits

Independent third-party security experts conduct regular audits of gb9's systems.

Instant Alerts

You will be immediately notified via SMS or push notification if any unusual activity is detected on your account.

Transparency in Bengali

This Privacy Policy is written in Bengali so you can read and understand every term clearly.

FAQs

Frequently Asked Privacy Questions

Yes, your mobile banking number is stored to process transactions and send withdrawals. This information is kept encrypted and used solely for payment processing — it is never shared with any third party.

Partially, yes. You may request the removal of marketing data and preferences. However, transaction history and KYC information must be retained for a set period due to legal obligations. Contact our support team for more details.

GB9 detects your approximate region based on your IP address — primarily to enforce geo-restrictions and prevent fraud. Your precise GPS location is never collected.

When an account is closed, marketing data is deleted immediately. However, transaction history and identity information are securely retained for 5–7 years in accordance with legal requirements, and will only be accessed when legally necessary during that period.

Update your notification preferences in Account Settings, or click the "Unsubscribe" link at the bottom of any promotional email. To opt out of SMS, contact our support team. Essential account notifications cannot be turned off.

Join a Trusted Platform

Gb9 is fully committed to your privacy. Play safely and enjoy with peace of mind.

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